In 2025, managing package deliveries has become a major concern for apartment buildings. In 2019, Amazon Logistics handled approximately 1.9 billion packages in the U.S. By 2023, that number had grown to around 5.9 billion - a massive increase in just four years. This surge in deliveries has made efficient package management more important than ever for apartment buildings. As online shopping continues to grow, properties must find better ways to handle the increasing number of packages arriving daily. A well-designed apartment package room is one of the most effective solutions for this challenge. It provides a secure, organized space where couriers can drop off deliveries and residents can pick them up at their convenience.
From 2019 to 2023
Without a proper apartment package room, buildings often face lost packages, cluttered lobbies, and frustrated residents. Some property managers rely on front desk staff to manually handle deliveries, but this quickly becomes overwhelming. A dedicated package room, however, removes these problems by creating a controlled area for deliveries, improving efficiency, and reducing the risk of theft.
This article explores the best package room solutions available in 2025, focusing on the top providers: DNAKE, 1VALET, Mosino One, Luxer One, and Parcel Pending. Each of these companies offers a different approach to solving package management issues, whether through smart access control, video intercom systems, or automated notifications. We will also discuss how package rooms work, their benefits, and why they are a necessary investment for modern apartment buildings.
What is a Package Room?
A package room is a designated, secure space within an apartment mail room or apartment building where deliveries are stored for residents. Instead of leaving packages in common areas where they can be stolen or misplaced, couriers place them in a locked package room that residents can access at their convenience.
Modern package rooms are equipped with:
- Secure Access Control – Only authorized couriers and residents should be able to enter the package room. This is typically managed through a combination of PIN codes, smart access cards, QR codes, or biometric authentication like facial recognition. Some solutions also integrate with existing building access control systems for a seamless entry experience.
- Automated Notifications – As soon as a package is delivered, residents receive a real-time notification via SMS, email, or a mobile app. This eliminates the need for manual tracking, reduces uncertainty, and ensures that residents know exactly when their package has arrived.
- 24/7 Accessibility – Residents should be able to access their packages at any time without needing staff assistance. Many package rooms use keyless entry systems, mobile apps, or PIN-based access to allow 24/7 pickup, ensuring maximum convenience.
- Surveillance & Monitoring – Security is a key concern when it comes to package management. The best solutions include high-definition security cameras, access logs, and even intercom systems to track who enters and exits the package room. Some systems also allow property managers to review footage remotely in case of theft or disputes.
- Seamless Courier Integration – Couriers should be able to quickly and easily access the package room without creating security risks. Many systems provide one-time PINs or QR codes for verified couriers, while others offer barcode scanning for delivery verification. These features ensure that couriers can drop off packages efficiently while preventing unauthorized access.
Example Scenario: Why Package Rooms Matter
Consider an apartment complex with 150 units. Before installing a package room, deliveries were left in the lobby, leading to frequent complaints about missing packages. Residents had to check daily to see if their items had arrived, and the front desk was overwhelmed handling package inquiries. After implementing a secure package room with access control, deliveries became organized, secure, and accessible 24/7, reducing complaints and improving resident satisfaction.
Key Benefits of a Package Room
- Reduces theft and lost packages – Only authorized users can access deliveries.
- Prevents clutter in lobbies and hallways – No more overflowing package piles.
- Convenient for residents – They can pick up deliveries whenever they want.
- Saves time for property staff – No need to manually track and distribute packages.
As online shopping continues to grow, package rooms are becoming a must-have feature for modern apartment buildings.
What Makes the Best Package Room Solution?
Choosing the right package room solution depends on several factors, including security, accessibility, and ease of use. The best solutions integrate advanced access control, automated notifications, and seamless courier interactions to ensure smooth delivery management. Some buildings may benefit from video intercom-based solutions, while others may prefer barcode scanning or smart locker integrations. Below, we explore some of the top providers in 2025 that offer different approaches to efficient package management.
Not all package room solutions are the same. The best ones must address key issues such as security, accessibility, and ease of management. Here are the essential features that define an effective package room solution:
- Secure Access Control – Only authorized couriers and residents should be able to enter the package room. The best systems use a combination of PIN codes, smart access cards, QR codes, or biometric authentication like facial recognition to verify identity. Some solutions integrate with existing building access control systems to ensure seamless entry for authorized users.
- Automated Notifications – As soon as a package is delivered, residents should receive a real-time notification via SMS, email, or a mobile app. This eliminates the need for manual tracking and prevents confusion about whether a package has arrived.
- 24/7 Accessibility – A package room should be accessible at all times so that residents can pick up deliveries at their convenience. Solutions often integrate with keyless entry systems to provide round-the-clock access without requiring staff involvement.
- Surveillance and Monitoring – Security is a top concern for package management. The best solutions include high-definition security cameras, intercom systems, and access logs to monitor package drop-offs and pickups. Some systems allow property managers to remotely review footage in case of disputes or theft incidents.
- Ease of Use for Couriers – Couriers should be able to quickly enter, deliver packages, and exit without delays. Some solutions feature barcode scanning for package verification, while others provide one-time PINs or QR codes that couriers can use to access the package room. This prevents unauthorized access while ensuring smooth deliveries.
- Integration with Building Systems – The best package room solutions are designed to work with existing property management software and smart access control systems. This ensures real-time data synchronization, helping property managers maintain an accurate log of package deliveries and access records.
Below, we explore some of the top providers in 2025 that offer different approaches to managing deliveries effectively.
DNAKE – Smart Video Intercom Package Room Solution
About DNAKE:
DNAKE is a well-known provider of smart intercom and access control solutions. They specialize in video-based security systems that integrate with modern apartment buildings, ensuring secure deliveries and controlled access.
We had the opportunity to review their solutions on multiple occasions on this channel. Not only that, but we met their team at ISC West where we were able to discuss in more detail the future solutions they’d be providing. While some of them have yet to be released in North America, what we have seen is pretty impressive, and this is one of them.
Their package room solution builds on their expertise in video intercom systems to create an efficient and secure delivery space. One of their flagship models, the DNAKE S617 Facial Recognition Door Station, plays a central role in this solution.
Please find out more about Dnake S617 Intercom in our in-depth analysis: Dnake S617 Intercom Review: Dual HD Cameras, Anti-Spoofing Facial Recognition, Cloud Management
How DNAKE’s Package Room Works:
A courier arrives at an apartment complex and approaches the package room entrance, where a DNAKE S617 intercom system is installed. The delivery person uses a one-time PIN or QR code provided by the property manager, allowing them access to the package room. After placing the package inside, the courier leaves, and the system automatically sends a notification to the resident, informing them that their package has arrived.
Later in the evening, the resident returns home and accesses the package room using their mobile app, PIN, or intercom verification. The DNAKE system logs every entry and integrates with additional security cameras inside the package room for enhanced monitoring. With this setup, package theft is minimized, and residents can retrieve their deliveries at their convenience.
1 / 7
Example Scenario: DNAKE in Action
A large apartment complex was dealing with an increasing number of lost or stolen packages. To solve this issue, the management installed a DNAKE S617-based package room system. When couriers arrive, they use a QR code scanner on the DNAKE intercom panel to gain access to the package room. Each package drop-off is recorded, and residents receive an instant notification with a secure PIN code. Later, residents enter the package room using facial recognition or a mobile app, ensuring a completely contactless and secure experience. The property staff can monitor deliveries via the integrated security cameras, significantly reducing package theft.
Pros of DNAKE’s Package Room Solution:
✔ High-security access with video verification.✔ Multiple authentication methods (PIN, QR code, app, facial recognition).✔ Seamless integration with smart building systems.✔ Automated notifications reduce front desk workload.✔ Scalability for small and large apartment buildings.✔ Facial recognition enhances security for resident access.
1Valet: Universal Package Room Management
About 1VALET:
1VALET specializes in smart building solutions, combining access control, video intercoms, and package room management into a fully connected platform. Their system is designed to provide secure package handling while making deliveries easier for couriers and residents.
1 / 4
How 1VALET’s Package Room Works:
When a courier arrives, they scan the package barcode at the 1VALET video intercom. The system verifies the barcode and unlocks the package room automatically, allowing the delivery to be securely placed inside. Once the courier leaves, the system immediately notifies the resident through the 1VALET Resident App with a unique access PIN. Residents can then enter the package room using their PIN code, mobile app, or a keyless access method to collect their delivery at their convenience. Property managers can track deliveries and access logs through a simple dashboard.
Example Scenario: 1VALET in Action
An upscale apartment complex was struggling with package overflow at the front desk. To streamline deliveries, they implemented 1VALET’s package room solution. Couriers now scan each package’s barcode at the 1VALET Smart Entry System, which automatically verifies and unlocks the package room for drop-off. Residents receive an instant notification and enter the package room via mobile app, PIN, or keyless entry. The management team can monitor all package activity through the real-time dashboard, ensuring security and organization without burdening front desk staff.
1 / 12
Pros of 1VALET’s Package Room Solution:
✔ Patented package scanning technology for secure courier access.✔ Automated notifications for real-time resident updates.✔ Integrates with building access controls and property management platforms.✔ Enhanced security with access logs and surveillance.✔ Scalable for small and large apartment buildings.✔ Mobile-friendly access and real-time tracking.
Mosino One – Digital Concierge with Smart Locker Integration
About Mosino One:
Mosino One is a software-driven smart building platform that provides an integrated package management solution. Unlike standalone systems, Mosino One offers a combination of smart lockers, intercoms, and digital concierge services, allowing property managers to create a fully automated and secure package handling experience. Their software is compatible with a variety of smart lockers, including Expedibox, and can also work alongside Mosino One’s intercom systems to offer flexible package retrieval options.
1 / 3
How Mosino One’s Package Management Works:
When a courier arrives, they can either use Mosino One’s smart locker system to place a package in an individual compartment or gain access to a secured package room via the Mosino One intercom system. The software then notifies the resident instantly via the Mosino One app with a unique QR code or PIN to retrieve the package.
If the package is placed in a smart locker, the resident simply scans their QR code or enters a PIN at the locker station to unlock their designated compartment. If the building has an intercom-controlled package room, the resident can remotely grant access to delivery personnel or use their own digital credentials to enter and collect their packages.
Mosino One’s cloud-based platform ensures real-time tracking of all deliveries, providing property managers with full transparency and a centralized management dashboard.
Example Scenario: Mosino One in Action
A modern apartment complex wanted to streamline package management without overloading its front desk staff. By implementing Mosino One’s smart locker and intercom system, they provided residents with multiple secure delivery options. When Sarah, a resident, orders a package, the courier either places it in an Expedibox smart locker or delivers it to the secured package room via intercom verification. She receives a notification on her phone, scans her QR code at the locker, or unlocks the package room via the Mosino One app to collect her delivery. The property manager now has a complete digital record of all deliveries, ensuring security and accountability.
1 / 7
Pros of Mosino One’s Package Solution:
✔ Integrated solution combining smart lockers and intercoms.✔ Automated delivery tracking and real-time notifications.✔ Seamless integration with Mosino One’s digital concierge platform.✔ Eliminates package theft risk with individual locker compartments.✔ Flexible access control options for both residents and couriers.✔ Scalable for various property sizes.✔ Cloud-based management dashboard for property staff.
Luxer One – Secure Package Room and Locker Solutions
About Luxer One:
Luxer One specializes in automated package management systems, offering both secure package rooms and smart locker solutions. Their system is designed to handle 100% of deliveries, ensuring that no package is left unattended or misplaced. With a strong focus on security, automation, and user convenience, Luxer One provides a flexible approach that works for apartment buildings of all sizes.
1 / 3
How Luxer One’s Package Room Works:
Luxer One’s Luxer Room transforms any secure space into a monitored package room. Couriers access the Luxer Room kiosk, where they input delivery details. The system automatically logs the delivery, and residents receive a real-time notification through the Luxer One app. Residents can then access the package room by entering a unique PIN or scanning a QR code at the kiosk, ensuring secure retrieval.
For buildings that prefer individual compartment storage, Luxer One also offers smart lockers that automatically assign packages to designated compartments. Each locker is monitored and controlled via cloud-based security software, ensuring complete tracking of package drop-offs and pickups.
Example Scenario: Luxer One in Action
In a large apartment complex struggling with lost and stolen packages, the management implements Luxer Room to improve package security. When couriers arrive, they log packages using the Luxer One touchscreen kiosk. The system instantly assigns a package to a secured package room or an individual locker and sends a real-time notification to the resident. Sarah, a tenant, receives an alert on her phone and retrieves her package by scanning her unique QR code at the kiosk. She no longer has to worry about missing deliveries, and the property management team has full tracking visibility over every package.
1 / 10
Pros of Luxer One’s Package Solution:
✔ Flexible package storage options: package rooms or smart lockers.✔ Automated tracking with cloud-based security software.✔ Secure PIN and QR code access for residents.✔ Monitored access with detailed logging.✔ Handles 100% of package deliveries, including oversized items.
Parcel Pending: The Best Package Room Solution for Integration
About Parcel Pending:
Parcel Pending is a leading provider of smart locker and package room solutions designed for multifamily buildings, student housing, and commercial properties. Their system ensures that all deliveries are securely stored and easily accessible to residents 24/7.
1 / 5
How Parcel Pending’s Package Solution Works:
When a courier arrives, they use Parcel Pending’s touchscreen kiosk to log deliveries. The system then assigns each package to a secure smart locker or directs it to a designated package room. The resident receives an automated notification via text or the Parcel Pending mobile app with a unique access code. They can retrieve their package by scanning a QR code or entering their PIN at the locker station or package room kiosk.
Example Scenario: Parcel Pending in Action
An apartment complex with 300 units was struggling with package theft and overwhelmed staff. After installing Parcel Pending smart lockers, couriers could easily drop off packages without assistance. A real life example is actually, Oleg! The building where he lives uses Parcel Pending. When Oleg orders an online delivery, he receives an instant notification with a QR code and PIN. When he arrives home, he scans his QR code at the Parcel Pending locker, and the assigned compartment opens, allowing him to retrieve his package securely. The property manager can monitor all activity through Parcel Pending’s cloud-based dashboard, ensuring full visibility into package deliveries and retrievals.
1 / 9
Pros of Parcel Pending’s Package Solution:
✔ Provides both package room and smart locker options.✔ Automated notifications reduce staff workload.✔ Secure PIN and QR code-based access for residents.✔ Cloud-based tracking dashboard for property managers.✔ Handles high delivery volumes, making it ideal for large communities.
Parcel Pending is a strong choice for apartment buildings that need a scalable and automated package management system. Whether through secure smart lockers or a monitored package room, Parcel Pending provides a flexible and reliable solution for handling deliveries.
Each of the solutions we've covered - DNAKE, 1VALET, Mosino One, Luxer One, and Parcel Pending - offers unique advantages depending on your property's needs. If you're a property manager, developer, or building owner, now is the time to evaluate which package room solution fits your community best. Secure, automated, and designed for the future, these solutions are redefining the way apartment buildings handle deliveries - ensuring that packages arrive safely and residents remain satisfied.
Package Room Cost
The cost of setting up a package room varies depending on the level of automation and security required.
- Basic Access-Controlled Package Rooms: $2,000 – $5,000
- Fully Automated Package Rooms with Video Intercoms: $10,000 – $25,000
- Smart Locker Integrations: $15,000 – $40,000
Investing in a secure apartment mailroom or package room reduces lost packages and improves resident satisfaction, making it a worthwhile expenditure.
Is a Package Room Better Than a Package Locker?
A package room and a smart locker serve similar purposes but differ in functionality.
Package Room Benefits:✔ More affordable for high-volume buildings.✔ Can accommodate oversized packages.✔ Easier access for couriers and residents.
Smart Locker Benefits:✔ Individual compartments for each package.✔ Better tracking for high-security environments.✔ Ideal for buildings with limited space.
For large apartment buildings, a package room is generally the better solution, while smart lockers work best for smaller properties with lower package volumes.
Final Thoughts
With the rise of online shopping, apartment mailrooms and package room solutions have become an essential feature of modern apartment living. Whether through smart lockers, intercom-based package rooms, or AI-driven tracking systems, the best solutions provide security, convenience, and efficiency for residents and property managers alike.
Choosing the right package room setup depends on the specific needs of the building, but with industry-leading providers such as DNAKE, 1VALET, Mosino One, Luxer One, and Parcel Pending, apartment managers can now implement seamless, automated systems that eliminate package-related issues.
For more insights on apartment security solutions, smart intercom systems, and access control, subscribe to Pipl Systems. Stay updated with expert reviews, installation guides, and the latest innovations in building technology.
Anti-Intrusion Security Fog System Case Study: Stopping Luxury Car Theft with Phantom Fog
Alarms detect. Cameras capture. But neither stops a thief already inside. My name is Vladimir Dragovic, and I'm the CEO of Phantom Fog Technologies. This security fog system case study documents a recent installation we completed with our partner integrator Knight & Day Security Inc. at a private garage housing a high-value car collection in […]
Read More Anti-Intrusion Security Fog System Case Study: Stopping Luxury Car Theft with Phantom FogContinue
aosu Security Systems 2026: Complete Buyer’s Guide for Cameras and Doorbells
In 2026, aosu home security systems are positioning themselves as a strong alternative to established players like eufy and Reolink. While many brands compete on resolution and AI features, aosu sets itself apart with its focus on local storage hubs (aosu Homebase, aosu HomeCortex) and subscription-free security options. For North American homeowners and SMBs, this […]
Read More aosu Security Systems 2026: Complete Buyer’s Guide for Cameras and DoorbellsContinue
How to Choose an LTE Cellular Security Camera: Ultimate Buying Guide 2026
An LTE cellular security camera exists for places your router will never reach. Remote farms, construction sites, storage yards, trailheads, and seasonal cottages often sit beyond reliable broadband. With LTE backhaul, the camera sends motion clips, alerts, and health pings over the same cellular networks your phone uses. That means real coverage without trenching Ethernet […]
Read More How to Choose an LTE Cellular Security Camera: Ultimate Buying Guide 2026Continue
AI Intercoms: Next-Gen Innovation 2026
AI Intercoms are rapidly emerging as the next big frontier in physical security. For years, cameras dominated the AI conversation: from simple motion detection to facial recognition, license plate analytics, dwell time monitoring, and behavioral analysis that drastically reduced false alarms. Today, that same intelligence is being applied to voice-driven systems, transforming how organizations manage […]
Read More AI Intercoms: Next-Gen Innovation 2026Continue
How 30+ IP Video Door Stations Protect a Modern Office Tower | Aiphone Case Study
Discover how an IP video intercom solution helps a Class A Toronto office tower protect tenants from the lobby to four levels of parking. Overview This 30-story, Class A office tower in Toronto’s Financial District stands as a prime example of modern commercial real estate. With a fully renovated lobby, modern amenities, and multiple sustainability […]
Read More How 30+ IP Video Door Stations Protect a Modern Office Tower | Aiphone Case StudyContinue
Aiphone Emergency Stations Providing Security for Parking Garages in 24-Story Building
Learn how a Class A office tower improved underground parking safety with IP-based parking garage emergency communication that aligns with its smart, sustainable design. Overview This 24-story, Class A office tower in downtown Toronto serves as a national headquarters for a major Canadian financial institution. The LEED Gold-certified building combines smart building infrastructure, flexible office […]
Read More Aiphone Emergency Stations Providing Security for Parking Garages in 24-Story BuildingContinue