At ISC West 2025 in Las Vegas - a venue that consistently sets the pace for security and access-control innovation - I, Jeremie Dary Lusignan of Pipl Systems, together with my colleague Oleg Bordiian, explored Aiphone’s latest professional intercom offerings. My aim was to evaluate how these evolving solutions are positioned to support next-generation integrators, installers, and property managers across North America.
In an exclusive series of interviews at the Aiphone booth, we sat down with three key experts from the company:
- Ben Jobrack, Product Manager, to discuss the evolution of AiphoneCloud and its role in next-generation video intercom systems.
- David Muncie, Product Manager, who unpacked the latest innovations in Aiphone Access Control, emphasizing flexibility and integrator-friendly features.
- Karlis Praulins, Area Sales Manager for Central & Eastern Canada, offering a comprehensive view of the Aiphone intercom system lineup, including specific models, wireless intercom solutions, and retrofit options for diverse projects.
This expert dialogue provides not just a product showcase, but actionable insights for professionals looking to design, specify, or install reliable and scalable door video intercom and access control solutions in the U.S. and Canadian markets.
Stay with us as we explore how Aiphone continues to redefine expectations in the world of intercom systems - from cloud innovation to hands-on solutions for multi-tenant buildings and commercial properties.
AiphoneCloud: Revolutionizing Remote Management
At ISC West 2025, our conversation with Ben Jobrack, Product Manager at Aiphone, centered on one of the brand’s most exciting innovations - AiphoneCloud. Launched in October, this platform has rapidly evolved into a critical tool for integrators and property managers, offering remote management and streamlined operations for Aiphone intercom systems.
Ben shared the journey behind the development:
"We've launched AiphoneCloud back in October. We just are releasing a major revision on this Friday, and we've really spent a lot of time redoing the user interface to make it easier for our customers to program and manage their intercom systems remotely."
One of the standout technical achievements is the enhanced performance:
"Now our sync speed is down to 12 seconds. We've got our search speeds down to 12 seconds. Everything is fast and powerful and awesome."
The cloud platform primarily supports the IX and IXG series video intercom systems, operating through dedicated gateways: IXGW-GW or IXGW-TGW. These devices serve as bridges between on-site hardware and cloud-based controls, allowing integrators to program and manage intercom systems remotely via any web browser.
"So it's primarily a product to program and manage our IX and IXG intercom systems. And all of this is made possible by our cloud gateway. A firmware upgrade will let you register that gateway to Aiphone Cloud."
For integrators and property managers, AiphoneCloud significantly reduces on-site visits. With remote configuration, firmware updates, and real-time management of tenant data and mobile apps, it’s a time-saving solution for growing residential complexes and commercial buildings alike.
Ben emphasized the benefits for installers:
"We've programmed hundreds of thousands of intercom systems so we can take those best practices and guide the dealer to them to make it easy for them to accomplish what they need to."
Additionally, while statistics from Aiphone report that over 337 companies and 5,000 users have adopted the platform, these numbers reflect the growing trust in this cloud ecosystem, reinforcing its position as a modern choice for the North American market.
For a deeper technical dive into the cloud gateway devices enabling this transformation, explore our dedicated review: Aiphone IXGW-TGW Cloud Gateway – Upgrade Your Video Intercom.
AiphoneCloud isn't just about remote convenience - it's about empowering integrators and facility managers to deliver reliable, efficient, and scalable intercom systems for any project size.
Aiphone Access Control: Building Smarter Security Ecosystems
Next, at the Aiphone booth at ISC West 2025, we shifted our focus to access control innovations with David Muncie, Product Manager at Aiphone. He introduced us to the AC Series Access Control platform - a robust, scalable, and integrator-friendly system designed to answer one of the most common questions from professionals in the field: How do we securely unlock doors beyond basic intercom communication?
"So we've introduced the AC series which is our access control platform. And it's a very robust system," David began, clearly enthusiastic about the capabilities of the new solution.
The AC Series offers remarkable flexibility with multiple deployment configurations to meet diverse project needs:
- Over-the-door controllers for efficient setups
- Bluetooth® readers like AC-BT-10K and AC-BT-M for mobile credentials
- Keypads such as AC-10K-1G for traditional PIN access
- Proximity readers like AC-PROX-1G for key cards and fobs
- Mobile access control through the AC Key app, enabling credential distribution by email or text message
These options empower integrators to tailor solutions for a wide range of verticals - from K-12 schools and multi-tenant residential properties to corporate campuses, healthcare facilities, and commercial real estate.
David elaborated on the power of system integration:
"We can show our access control integrations with Digital Watchdog cameras coming into our access control software, which is AC Nio™, and we can tie cameras to the reader so that when a card is scanned, you actually get a snapshot."
This is more than just convenience - it’s real-time verification, providing visual confirmation of every access event, enhancing audit trails, and increasing accountability. The AC Nio™ software, serving as the nerve center of the AC Series, enables administrators to:
- Manage multiple sites from a centralized platform
- Issue and revoke credentials instantly
- View real-time door status and recent activity
- Initiate site-wide emergency lockdowns remotely
- Customize user privileges and access schedules, including holiday modes
On the hardware side, Aiphone provides AC-HOST, an embedded Linux system with AC Nio™ pre-installed, for streamlined on-premises deployment.
Moreover, David emphasized the open ecosystem approach:
"We've got Genetec Security Center, Hanwha Wave VMS, Digital Watchdog cameras, AI Pro cameras," - all showcased at the booth.
This strategic interoperability ensures that Aiphone Access Control can seamlessly integrate with existing security infrastructure, giving integrators freedom to work across multi-vendor environments. Whether upgrading legacy systems or deploying entirely new networks, integrators gain flexibility without locking into proprietary ecosystems.
Looking toward the future, David shared an exciting roadmap:
"Right now this is an on-premise solution. But next month we do have AC cloud coming out. That should be available sometime about mid to late May."
This move to cloud-based management promises to unlock even greater flexibility:
- Remote site management and system monitoring
- Faster deployment times
- Reduced need for onsite technician visits
- Scalable licensing models to fit projects of any size
The forthcoming AC Cloud platform will position Aiphone competitively in a market increasingly leaning toward cloud-first solutions, making it attractive for both small integrations and enterprise-level rollouts.
For a closer look at how Aiphone builds unified ecosystems, don’t miss our in-depth analysis here: Aiphone at ISC West 2024: New Updates in Intercom.
David concluded our conversation with a clear vision:
"We believe that we can build better solutions by working together as manufacturers, to create more custom security ecosystems, that fit the needs of our end users and our dealers."
With such a powerful combination of hardware versatility, intuitive software, and evolving cloud capabilities, Aiphone Access Control firmly positions itself as a top-tier choice for North American integrators seeking reliable, future-ready, and fully integrated access control systems.
Intercom Systems for Every Application: IX & IXG Series
At ISC West 2025, Karlis Praulins, Area Sales Manager for Central & Eastern Canada at Aiphone, gave us a deep dive into the versatility of the Aiphone intercom system, particularly focusing on the flagship IX and IXG Series - the backbone of Aiphone’s video intercom solutions.
“This is our IX and IXG series. It’s one of our core products here at Aiphone,” Karlis began, emphasizing their importance. "It’s a great system. It’s serverless. It’s peer-to-peer."
The serverless, peer-to-peer architecture makes these systems not only reliable, but also highly scalable, perfect for applications where integrators want to avoid single points of failure. IX and IXG are designed for both small-scale deployments and large-scale multi-tenant installations, spanning:
- Commercial buildings
- K-12 schools
- College campuses
- Multi-tenant residential complexes
- Even high-end single-family homes looking for robust door video intercom systems
A key advantage of the series is its compliance with NDAA and TAA, ensuring that these devices meet U.S. government standards - essential for federal projects and other sensitive applications in North America.
Integration is at the heart of the IX and IXG series. Alongside SIP and VoIP compatibility, Karlis explained:
“You can actually have your Aiphone devices stream into your VMS. We have a variety of different integrations with the VMS side.”
This means your existing security infrastructure - whether it’s Genetec, Hanwha Wave, or Digital Watchdog - can seamlessly receive video streams from Aiphone intercoms, enhancing visibility and centralized control.
To further improve user experience, these intercom systems support mobile connectivity via the IXG Mobile App, allowing users to receive calls, view visitors, and unlock doors remotely. Whether you're away from the desk or off-site, the mobile app ensures continuous control.
For integrators, this flexibility translates into easy upgrades and future-proof installations. Without the need for full hardware overhauls, existing infrastructure can be extended and enhanced with Aiphone’s latest technologies.
For a deeper technical breakdown of Aiphone’s entrance panel capabilities, especially for multi-tenant applications, check out our in-depth review: Review: Aiphone Intercom Entrance Panel IXG-DM7-HIDA
To see the system in action, don’t miss our detailed video review here - watch the IX & IXG Series Overview!
Gateway & Mobile App: Simplified Connectivity
As our conversation continued, Karlis led us to a critical component of the Aiphone ecosystem: the SIM Gateway, a device that ensures reliable communication even in environments where network infrastructure is limited or unstable.
“With this device over here, you can actually connect and dial out via SIM whether you have a complicated network or maybe a network that’s not accessible,” Karlis explained.
This makes the SIM Gateway an ideal solution for:
- Construction sites
- Remote warehouses
- Temporary event venues
- Rural residential or commercial properties
By providing cellular fallback, it guarantees that communication between the building and remote managers remains intact, no matter the network conditions.
But the real magic happens when this gateway is combined with the IXG Mobile App. Property managers and integrators gain the power to:
- Receive visitor calls directly on their mobile device
- View real-time video of the visitor
- Communicate and unlock doors remotely
Karlis emphasized the simplicity and practicality:
“You can actually get the call via the gateway on a mobile phone where you can see the person, you can talk to them, and you can actually unlock that door as well.”
For integrators, this feature is a game-changer. It means they can deploy systems that don’t rely solely on wired infrastructure, offering customers modern, mobile-first access control without costly rewiring or overhauls.
Aiphone’s approach of keeping legacy compatibility also shines here. Integrators working on retrofit projects will appreciate that they don’t need to rip and replace existing SIP or VoIP hardware. Instead, they can enhance these systems by simply adding the gateway and mobile app to bring modern functionality.
“That’s the whole idea. Saving money for those end users,” Karlis concluded, underlining Aiphone’s philosophy of value-driven innovation.
If you’re curious about additional door entry solutions, we recommend exploring the Aiphone JV Series: Enhanced Door Entry Solutions for an even deeper understanding of Aiphone’s approach to scalability and simplicity. And to see it all in action, make sure to watch our dedicated video review of the JV Series - it offers a clear, hands-on demonstration of how these systems perform in real-world scenarios. Watch the video here:
Closing Insights: ISC West 2025 & Aiphone Innovations
As our insightful tour of the Aiphone booth at ISC West 2025 came to a close, Jeremie asked the team if they had any final messages for those who couldn't make it to Las Vegas this year.
Ben Jobrack responded warmly:
1 / 5
"If you can't be here at ISC West today, absolutely contact your local Aiphone sales rep. They will be more than happy to show you all of the new products we have to offer - from AiphoneCloud to our AC Series to our IX and IXG intercoms."
This invitation perfectly captures Aiphone’s customer-first philosophy. Whether you’re an integrator looking for cutting-edge aiphone intercom systems, a distributor exploring reliable door video intercom solutions, or a facility manager interested in streamlining operations with wireless intercom connectivity, the Aiphone team is ready to provide personalized guidance.
The atmosphere at ISC West 2025 once again demonstrated why direct engagement matters. It’s not just about seeing new products - it’s about the conversations, expert advice, and collaborative spirit that drives innovation in the security industry.
For those looking to stay ahead of the curve:
- Contact your local Aiphone expert for a personalized consultation.
- Subscribe to Pipl Systems updates to receive the latest insights and case studies from the security world.
- Explore our other in-depth articles for more expert reviews and field-tested solutions.
Aiphone continues to set the standard in the global market, proving that whether it’s advanced video intercom, smart access control, or cloud-driven management, they are a reliable partner for North American integrators and professionals alike.
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